Saraay Remodeling

Yaz and his crew at Saraay Remodeling did such a beautiful job with my bathroom and laundry room addition! I couldn’t be more pleased with how it turned out. The quality and workmanship was top notch and within budget. And they were very responsive to my questions and concerns. The design and construction suggestions that Yaz made were right on point and absolutely gorgeous! I get so many compliments on my new bathroom, laundry room, exterior stone trim, and new flooring in my office. I highly recommend Saraay Remodeling and will use them again for any future projects.

Our roof was in desperate need of repair, and we decided to go with Saraay Remodeling. Best decision we could have made! The team was punctual, worked efficiently, and completed the project within the estimated time frame. The new roof not only looks fantastic but also provides us with peace of mind..

I am writing to share my experience with Yaz at Saraay Remodeling regarding a home renovation project that began in November 2023. Initially, we were optimistic about the renovations; however, the project has faced significant delays, quality issues, and inadequate communication.

We entered into a contract with an estimated completion date of mid-January 2024. As of October 2024, the project remains unfinished, and we have received no clear timeline or accountability for the delays. This level of project management is troubling, especially given that what was originally a two-month project is now nearing a year in duration, and still without a completion timeline.

Communication has been insufficient throughout the entire process. We have encountered more than 20 instances of uncommunicated worker absences, resulting in a lack of clarity regarding project progress and timelines. This situation has led to significant time lost waiting for workers who did not arrive, as well as numerous rescheduling efforts that only led to further no-shows. This lack of respect for our time has been both frustrating and inefficient. Workers have often arrived unprepared, lacking necessary tools and materials, which has further contributed to delays. There have been instances of workers using our personal tools without permission, resulting in damaged or missing items.

The quality of the work performed has also been unsatisfactory. For example, we encountered HVAC issues that led to a ceiling collapse, 85″ TV fell off the wall because the mount was not on a stud, and multiple attempts to complete bathroom renovations were required due to poor execution. If the work had been done correctly the first time, there would not have been a need for repeated fixes throughout our home.

Furthermore, there has been damage to our home from negligence, including scratches and stains that could have been avoided with proper precautions. When we raised concerns with Yaz, his response was dismissive, suggesting a lack of accountability for his subcontractors.

Financially, the arrangement was complicated. Upon Yaz’s recommendation, we took out multiple home improvement loans (originated by him) to fund the project. Despite paying the full contract amount, the work has stalled, and Yaz continues to request additional funds even though the project has not been completed.

Lastly, the lack of basic amenities (portable restroom) for workers resulted in the use of our yard as a restroom for an extended period, which is entirely unprofessional, not to mention finding empty beer bottles in our yard and garbage cans. When we complained to Yaz about this, he merely shrugged and said, “what can I do?”

The uncertainty surrounding the completion timeline has created a constant state of stress and frustration, especially after our baby was born. The renovation was supposed to have been completed 6 months before the birth of our child. We have been unable to fully settle into our home, as key areas remain unfinished. This has disrupted our daily routines and made it challenging to host family and friends.

The ongoing construction and associated mess have made our living environment less comfortable and less enjoyable. We’ve had to navigate around tools, materials, and debris, which has added to our daily stress.

Overall, the cumulative effect of these delays has been a profound disruption to our sense of home, peace, and well-being.

In conclusion, I would not recommend Yaz at Saraay Remodeling for home renovations. The inability to fulfill contractual obligations and maintain professional standards has caused significant frustration. We plan to file a formal complaint with the California Contractors State License Board (CSLB) and the Better Business Bureau (BBB) to seek resolution.

Save yourself the trouble and consider alternative contractors. If you are considering Saraay Remodeling and would like to learn more about our personal experience, please get in touch.