Midway Optometry
⭐4.9 ( 370 Reviews )
Address: 3145 Rosecrans St ste c, San Diego, CA 92110, USA
Overview of Midway Optometry
Located at 3145 Rosecrans St ste c, San Diego, CA 92110, USA, Midway Optometry is recognized for its commitment to excellence, as evidenced by its 4.9-star rating from 370 reviews. Customers seeking reliable services can call +1 619-224-2973 or browse https://midwayoptometry.com/ to explore what Midway Optometry has to offer.
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Address: 3145 Rosecrans St ste c, San Diego, CA 92110, USA
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Operating Hours:
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
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Absolutely stellar experience at Midway Optometry! From the moment I walked in, I was greeted with warmth and professionalism. The reception staff was friendly and efficient, ensuring a smooth check-in process.
Dr. Giang & Dr. Tang were exceptional—thorough, knowledgeable, and genuinely caring. They took the time to explain every detail of my eye exam and answered all my questions with patience and clarity. The state-of-the-art equipment used was impressive and made me feel confident in the accuracy of the results.
I also appreciated the wide selection of stylish frames available, and Eva’s assistance in helping me choose the perfect pair was top-notch. They provided honest recommendations without any pressure, which made the whole process enjoyable.
The office itself was clean, comfortable, and well-organized, creating a relaxing environment. Overall, this optometry office exceeded my expectations in every way. I highly recommend them to anyone in need of eye care
It has been three months since I started trying to resolve the issue with my new prescription glasses. Unfortunately, I am very dissatisfied with the service I’ve received. Despite the efforts, I am still waiting for my glasses, and there seems to be no resolution in sight. I had always experienced excellent service before the business was sold, but under the new ownership, the quality of care has significantly declined.
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Response from the owner an hour ago
We’re sorry to hear that you didn’t have a pleasant experience with us! Our staff (which we have kept from previous ownership) is skilled in helping patients select the proper eyewear that will fit their anatomy and prescription for the best results. We always strive to resolve issues and take care of our patients to the best of our ability. We have maintained the same labs/vendors and warranty policies as the previous owner, and will continue to do our best to provide the best quality care for our patients.
My Response: Vonnie Sheldon
Thank you for your reply. However, I must express that it does not address the core issue I experienced. Despite maintaining the same staff, labs, vendors, and policies, the standard of care has clearly declined since the original owner left. Unfortunately, I did not feel respected or valued during my visit, and this is not something that can be overlooked or explained away. A service designed to provide clarity-both in vision and communication-should prioritize the patient experience above all, and in this instance, that priority was sadly lacking. I was promised a phone call on 8/23/24 to discuss how we could resolve this issue and never received that phone call. I would like restitution or in consideration a phone call. I might mention, I paid for my obligations in full and without my new glasses.
I just had my eye exam with Dr. Tang, and it was a great experience! The staff made me feel super welcome right from the start, and Dr. Tang was awesome—really friendly and took the time to explain everything clearly, which I really appreciated. I never felt rushed, and it was clear Dr. Tang genuinely cares about her patients and is willing to take the time to answer any questions patients might have. I’ll definitely be back and highly recommend Dr. Tang and Midway Optometry!
I got my first eye exam from Dr. Tang! She was so kind and helpful with all of my questions. I was very nervous for my eye exam. She made me feel comfortable during process. I am so excited to get my new prescription glasses! She took her time and helped me choose the best pair. There were so many options to choose from. I ended up choosing a cute Tiffany & co. pair! I can’t wait to pick them up. Thank you Dr. Tang for giving me a great experience!!!!!!!! 1000000/10 recommend Midway Optometry!!!!
I went in with a pair of glasses that needed quick repair, because I could not for the life of me do it myself. After taking a look and spending a few minutes, Eva fixed my glasses for me and refused to take my money. What an incredible kindness! Midway Optometry absolutely helped me out of a pinch!