Premier Appliance Repair San Diego

I had a great experience with Premier Appliance San Diego! The technician arrived on time, quickly fixed my refrigerator, and explained everything clearly. Their efficiency and attention to detail were impressive, and they even shared maintenance tips. Highly recommend their reliable service!

I am so glad that I found Premiere Appliances Repair. I had been having problems with my GE monogram refrigerator for a good month. Unfortunately, I had called another company first and they did not fix it and overcharged me. Finally I called Premiere Appliances repair and will definitely use them again. Daniel was so knowledgeable and professional. He immediately knew what the problem was and walked me through everything. He was also very reasonable priced. Thanks again Daniel!

UPDATE: 100% A REAL CUSTOMER AND A REAL REVIEW. They commented on my post which I don’t really check hence no response. Are you willing to provide a refund for the poor experience Daniel?

DO NOT USE Premier Appliance for your dryer repair. They will use cheap aftermarket parts and charge you for OEM or manufacturer parts. Those parts will fail prematurely.

Had Premier come out to repair a dryer that was squeaking and the drum wasn’t turning. They came out, diagnosed the problem (bad rollers), and quoted a price to replace. He said he had the parts in his truck, said they were LG parts, so we had him replace them.

A few months go by and the dryer starts making noises again. Called them and mentioned that the dryer was acting up and they came out a second time. This time it was the idler pulley that was bad. Again, he had the part in his truck and supposedly was the official LG part so we went forward with the repair.

Dropped over $750 to repair this dryer and now, about 1 year after the initial repair, the dryer is not working again. Called another repair person this time that came out and diagnosed the problem as the rollers. But this repairman actually ordered the right parts from LG. He said there are too many variations and there’s no way to stock all parts for all machines.

He came back after the parts were delivered and did the repair. Immediately after opening the dryer he saw the rollers used were definitely NOT LG parts and within a year they had failed already. Very cheap aftermarket parts. The original rollers lasted over 7 years which is the normal lifespan. Googling the parts Premier used shows they are very cheap aftermarket parts you can buy on ebay or Walmart (red roller in photos).

Our new repair person had ordered another idler pulley just in case it wasn’t the rollers and sure enough, even the idler pulley Premier had installed was the wrong size and did not spin correctly so we had him replace that with the official LG part.

So Premier Appliance Repair uses shoddy & cheap aftermarket parts that may not always be the right fit. The repairman should have suggested replacing the pulley at the first visit knowing those are the two moving parts that always break because of wear & tear. They overcharge you for the parts and for the service. Any time you mention the coupon or discount they offer, they just tell you it’s already included in the invoice. They don’t take credit cards either which is a red flag since they don’t want chargebacks after customers realize the “premier” service they’ve received is anything but.

Avoid these guys at all costs! So many better options available. Now I have to try to get my $750+ back from these guys for the useless work they did.